Solutions · Sea and air forwarding
Closare follows every container and every air waybill across the carrier, terminal and airline sources you already use, keeps the free-time clock in front of the person who can act on it, and reads the documents the file needs before the cut-off.
01 The problem it addresses
A sailing is rolled, a transhipment slips, a box is discharged on a Friday evening. None of that is unusual, and none of it announces itself: free time is consumed while the file sits in a mailbox, and the first time anyone reads the terminal is when the invoice for demurrage arrives. The information was public the whole time. Nobody had the hours to check it, per box, every day.
02Modules
Follows each box from booking to empty return across carrier and terminal sources: vessel schedule, transhipment, discharge, gate-out, return. Runs the free-time clock against the terms that apply to that contract and raises exposure while it can still be acted on.
Books ocean and air space with the carrier or airline, confirms it, and rebooks when a sailing is rolled or a flight is offloaded, against the cut-off rather than after it.
Tracks the AWB from tender to delivery: uplift, transfer, arrival and customs release. When a shipment is short-shipped or offloaded, the recovery flight and the new arrival are on the file before the client asks.
Extracts the bill of lading, air waybill, packing list and commercial invoice, matches them to the file, and chases what is missing while there is still time to file.
Answers where-is-my-container and where-is-my-shipment in the client's own channel, sends the arrival notice, and tells the client when the schedule moves under them.
03The exception queue
Every box carries its own clock: days used, days left, whether a pickup is booked against them. The exception is raised at the point where an operator can still move it, not when the terminal invoices for it.
Demurrage MSKU 7741903
Free time ends in 26h at DCT Gdańsk
5 days used of 7 · no pickup booked
Rolled sailing BKG 4417802
Sailing rolled to 14 Oct, cut-off moved forward
Transhipment Algeciras · 2 boxes affected
Air waybill 020-4471 8823
620 kg short-shipped at Frankfurt
Recovery flight booked · arrival +14h
Document B/L SHA-11822
Original not released, vessel arrives in 3 days
Shipper chased twice · no response
Unbilled File SEA-8841
2 storage days not passed on to the client
Tariff §3 · 58 EUR
Interface shown with illustrative data.
04 Air freight
Ocean gives you days to notice a problem and air gives you hours, so the work that matters is the same work moved earlier: the cut-off, the uplift confirmation, and the document that has to exist before the shipment can leave. The same modules carry it; only the tolerances change.
05What it connects to
Milestones live in more places than any one integration reaches. We take whichever path each source supports, and state what it needs before you commit.
| Path | When it applies | What it needs from you |
|---|---|---|
| API | The TMS, WMS or telematics exposes one | Credentials and scope |
| Scheduled export | Any system that can email or drop a report | A daily report to a dedicated mailbox |
| File exchange | CSV or XML import and export | A folder or SFTP |
| Mail intake | Orders and documents arriving by email | A shared mailbox |
| Government interfaces | Invoices via KSeF, later eFTI | A token for your tax ID |
| Messaging | Drivers and subcontractors | WhatsApp Business, SMS |
| Interface automation | Systems with no API, as a last resort | Your own environment and credentials, authorised in writing |
06How it is measured
07Start a conversation
An operational audit reads your last twelve months of containers and invoices, and separates the demurrage that was unavoidable from the demurrage that was simply unwatched. You keep the finding either way.
Your systems. Your constraints.
A clear starting point.