01
Unbilled services detection
Compares performed work against the contract rate card and raises services that were delivered but never invoiced.
Contract rate cardClient billing formatService evidenceBilling cutoff
Solutions · Contract logistics and 3PL
Every service billed. Every client answered.
Closare reads what your operation actually did for each client, compares it with what the contract allows you to charge, and answers the request queue that sits between your team and the next shift.
01 The problem it addresses
Leakage is a recording failure, not a pricing failure.
Industry analyses put revenue leakage at 3–15% of 3PL revenue. Uncaptured accessorial charges are the most common cause, cited by 56% of firms. The service was performed and the contract allows the charge; nobody wrote it down in time.
02Modules
Five desks, configured per client contract.
02
Client desk
Answers order and status requests in the client's own channel, and escalates what falls outside its rules.
Client SLAsNamed contactsEscalation rulesLanguage
03
Dock and appointment windows
Books, confirms and rebooks windows against site opening hours and slot rules, and confirms back to the carrier.
Site opening hoursSlot rulesLead timeCarrier confirmation
04
Document flow
Extracts delivery notes, CMR and invoices, matches them to the order, and chases what is missing.
Document completenessKSeF filingRetention policyClient format
05
Claims
Opens the claim, collects the evidence while it still exists, and tracks it to a decision against the deadline.
Claim deadlinesInsurer formatEvidence completenessClient notification
03What it connects to
Your WMS, your TMS, your client mailboxes.
Contract logistics runs on more systems than anyone likes to admit. We take whichever path each one supports.
| Path | When it applies | What it needs from you |
|---|---|---|
| API | The TMS, WMS or telematics exposes one | Credentials and scope |
| Scheduled export | Any system that can email or drop a report | A daily report to a dedicated mailbox |
| File exchange | CSV or XML import and export | A folder or SFTP |
| Mail intake | Orders and documents arriving by email | A shared mailbox |
| Government interfaces | Invoices via KSeF, later eFTI | A token for your tax ID |
| Messaging | Drivers and subcontractors | WhatsApp Business, SMS |
| Interface automation | Systems with no API, as a last resort | Your own environment and credentials, authorised in writing |
04What a human approves
Nothing reaches your client unapproved.
Charges and client messages are the two actions that carry commercial risk. Both are gated by default.
| Action | Approval | Note |
|---|---|---|
| Raising a charge to a client | Always | Evidence pack attached |
| Sending a message to a client | Per template, then per message | Until the template is trusted |
| Writing to the TMS or WMS | Always on first use, then per rule | Scoped credentials |
| Booking or moving a dock window | Per client policy | Reversible |
| Filing a document | Automatic | Reversible, fully logged |
| Closing a case | Always | Never closed by the agent alone |
05How it is measured
How it is measured
- Recovered revenue
- Services billed that previously were not, per month.
- Requests closed without an operator
- Against the total received.
- Days from delivery to invoice
- Before and after.
- Windows missed
- Per month, per site.
06Start a conversation
Find out what is unbilled, before you commit.
An operational audit quantifies uncaptured accessorials against your own contract rate cards. You keep the finding either way.
An operational conversation
Your systems. Your constraints.
A clear starting point.